Is Hand-feeding a Problem?

This is always a been a hot topic which brings up some valid concerns. Here is a response posted on The Horse.com. Dr. Sue McDonnell is the founding head of the Equine Behavior Program at the University of Pennsylvania School of Veterinary Medicine. She offers some sagely advice.

Here is a link to the article:  Hand-feeding Treats

I posted this in a group discussion but decided I wanted to share it here as well:  From the article I think it is apparent where I stand on the topic. I want to reiterate that it is not feeding the treats/reward that is causing the problem. It is all about our timing. What were they doing when the treat is delivered? What ever behavior the horse was exhibiting at the time is the behavior will see more of. We have, in effect, said that is what earned you the reward. We are training this behavior.

The mere fact that this hand feeding issue exists supports the effectiveness of positive reinforcement training. Horses, or ponies, are quick to remember what resulted in a reward…even if us humans aren’t making the connection, they are figuring it out. The trick is to learn how to use this incredible motivator for good purposes. To improve performance, motivation, our relationship and to solve problems. I hate to see people throwing out the baby with the bath water. It is not so hard to learn how to use positive reinforcement correctly. However, it is not a part of traditional horse training,,,yet. The behavioral principles are at work whether people are aware of them or not. The more people learn about them the more effective they will be as trainers. All that being said, I would rather not have my horse fed treats by people who were not aware of the relationship between treats and the resulting behavior. I look at any type of reinforcement as a training tool. Would anyone let a child, or adult for that matter, use a riding crop on a horse, all willy-nilly, with no education? Certainly not. I think it is the same with treats. Both reinforcers (the stick and the treats) are changing behavior. I think education is the key

Helping a Foxtrotter, or Any Horse, to Maintain His Gait (and a behavioral review!).

I address Marjorie’s question about maintaining her Foxtrotter’s gait. However, this really applies to any horse having trouble with his gait. One of the things I enjoy most about my position is that I have the opportunity to work with horses and riders from all different disciplines and levels of training. While I may not have expertise in that particular discipline, as a behaviorist, I can still make a difference in the horse’s performance. It all boils down to some basics in behavioral principles. I think this might be a good time for a brief review for those of you who are new to the blog and a reminder for you old pros!

The key is to draw attention (via a reward) to the small steps that are taken to create the behavior. These building blocks are called successive approximations. By recreating this progression of steps we are reminding our horses of the training which led to the final product. Furthermore, by adding positive reinforcement (reward) to the equation, we build a new reinforcement history with the correct behavior. Everything our horses do is because of an association they have established with behavior. An important axiom to keep in mind is: If any behavior increases in frequency, then something in the environment is reinforcing the behavior. This means they are either seeking something they want or avoiding something they don’t want. That is the bottom line. Sounds pretty simple when you think of it that way, don’t you think?

By stepping into any training situation and ramping up the amount of positive reinforcement associated with a task or performance you can modify behavior. A lot of people believe they are using positive reinforcement but true positive reinforcement is something that the horse holds in high regard. Us humans tend to use something we hold in high regard. Primary reinforcers are the most effective. Particularly the things that are required for survival. These primary reinforcers are: food, air, water, sleep and procreation. The first 4 refer to the things needed for the horse to survive as an individual while the 5th, procreation, refers to survival of the species. Since our horses are hard-wired for these things, their power as a motivator is unrivaled by anything else we currently use in our training programs. Food is clearly the easiest to implement and hugely effective. Of course, as I have explained before, there are boundaries to establish and maintain when we utilize food as training tool. Alright, I think that is enough for now. I can go on and on. Heck, I have taught a week long college course so I can talk behavior for a week straight! Understanding these principles is the first step to becoming a better trainer. Let’s watch the video…

A Thought About Tom Dorrance

November 18, 2011 by  
Filed under On Target Training

I posted this comment about Tom Dorrance in a group discussion but thought I would share it here too. He was a man who influenced many a horse trainer!

When I was still at Sea World and looking into horse training and realized it was WAY different than what I knew as animal training, I read an article about a man named Tom Dorrance.

I hadn’t started riding yet. I was still researching the subject. I couldn’t figure out why no one in the horse world was using positive reinforcement. So, I called this man. We talked on the phone for a while about horses and marine mammal training. Tom was quite open to the idea of incorporating positive reinforcement into horse training. He invited me to come to his farm. He sent me a signed copy of his book True Unity. I was still just looking and trying to figure things out. I was entrenched in my Sea World career so I didn’t take him up on his offer. I didn’t really know much about the man or the cowboy mentality at the time but he was never condescending or dismissive. He was soft, kind and open to a new method. He certainly didn’t fit the stereo type. It doesn’t seem to me that the trainers that have studied under him have that same quality about them that I heard on the phone. Tom was unique. He really seemed to be a gentle soul who cared about the horse’s well being. If there was possibly a better way to train a horse, he was eager to learn about it with an open mind. I applaud his spirit.

Teach Your Horse to Relax Under Saddle

November 12, 2011 by  
Filed under Ask Shawna, On Target Training, Under Saddle

This is a question about using clicker training/positive reinforcement under saddle to help horses become more relaxed.

QUESTION-Jackie:

Shawna, can I ask- can you use clicker training to promote relaxation under saddle??

ANSWER-Ask Shawna-On Target Training:

Yes, it is great for relaxation. The positive reinforcement training helps build their confidence and trust so the relaxation really starts within them.

First I always recommend thinking what you can do to set him up for success, when is he most likely to be the most relaxed. Maybe after a turn out or longe? maybe it is a particular time of day or a certain ring? Whatever may help him to be his calmest. Later you we can fade these tools out of the picture but for now they can be useful. Once clicker and target training/conditioning is done you are ready take it under saddle.

I ride with a waist pack for grain or treats and I attach a stick clicker to my riding stick so it is easy to get to. As you are in the saddle look for the slightest relaxation. It is usually easily felt by the rider. As you feel the slightest softening of the muscles, lowering of the head or even an exhale, click and feed (C/R). Sometimes horses will soften more after a warm up, if that is the case warm him up a bit and then focus on those moments of relaxation. Some horses will be better before their adrenaline gets going, if that is the case I recommend starting right off looking for softening. Well, you should be watching/feeling for it all along, but try to identify what you can do to help him get to that place. So anytime you feel relaxation draw attention to it with the C/R.

The more you get a chance to reinforce him for softening the more often you will see it. He will most likely get the idea pretty quickly. Working downward transitions should also help. Starting with the slower gaits is usually the most successful with the nervous horse. Start with the walk to the halt. Look for the slightest softening or even the slowing. You may also teach him to lower his head as a behavior from the ground first. As he builds up a reinforcement history with this behavior he will be more apt to do it at other times too.

It is an amazing tool for helping the horses to relax yet be able to transition between work and relaxation. Let me know if you want more guidance as you get started or if you have more questions. :0)

Solutions for the Barn Sour/Buddy Sour Horse and Other Great Tips

If you haven’t already heard of Horse Radio Network, well it is high time you did! They have great tips and topics on all of the shows. I suggest you go to their website and have yourself a look around. Besides, I am a regular guest on the Horses in the Morning radio show and have regular tips on Horse Tip Daily. Here is a link for my latest tip and it will get you to the website. There is so much great information on their website you could be there for days!

Click on this link: Solutions for the Barn/Buddy Sour Horse and Other Tips

Teaching a Timid (or Fearful) Horse to be Braver

This is an issue that happens with horses who have had very little interaction with humans (often young and feral horses) and horses who have had some trauma associated with training. This is a question from my Facebook Ask Shawna/ On Target Training page…

Maeve:

My new horse backs away into corner when I enter stable. I kept staying in one place and clicking and rewarding for last few visits but He still won’t come forward to me if I have no food!!!

Shawna:

Okay, Please remind me what you are looking for from your new horse. To approach you? Is he being stand-offish? What have you done with him up to this point? Clicker and target? I have some ideas but want to be sure I have a good understanding of the situation. Thank Maeve! :0)

Maeve:

Yes, I have done clicker and just started target. He is a worrier and spooks a lot so I have been trying to install trust for me. It’s kinda working. I will e-mail you to-morrow more details. Lately, He is backing into corner when I enter stable, I stand and wait till he does one step forward at a time to me and click and reward but its not working. Also I have used the target-touch, target-click-reward but the minute I step to him he backs again!! I am going to try again and again but I thought you may have some other ideas or info that I don’t know that are probably on your DVDs.

Shawna:

Another suggestion that may help if he is feeling wary is to squat down in a corner of the stall. If you feel confident he will be calm you can sit on the ground in his stall. If you are not feeling safe squatting or sitting, just lean against a wall and relax. Don’t ask him to do anything. Just sit, wait and be quiet. Click and reinforce when he takes a step toward you. Stay where you are (nice and low) and let him do the approaching.

I use this approach, or more correctly a lack of approach, on feral horses or naive marine mammals. It helps the timid animals to build confidence. Being lower helps horses to feel safer and there is no approaching them, which can feel imposing to some horses. It will let him feel like it is really his choice. There are no expectations. You don’t need to look at him the whole time. Just kind of do your own thing, relax and be patient. Offer reinforcement to him when he gets closer or shows interest.

Don’t worry that he is only approaching when there is food present. I think right now, it seems, he is not so sure about people. He may start out wanting the food but soon the association will change and he will look to people as a good thing, as opposed to something to avoid. The food will become less important and he will just seek human interaction. When he starts to come over more and feels safe enough to actually be interested in you, I would encourage you to sometimes just go into his stall and hang out, maybe read a book. Just let him be in close proximity with you. You don’t need to have food (maybe just a carrot or two) as it is less of a training session and more about bonding time.

Anyway, I think this will help to build his trust and ultimately his interest in people. This will help to build a better foundation to work from. As always…Keep me posted!

Maeve:

Thanks a mill, thats great. Will do that today. He does love people He is 14 but sooo soft and sensitive. He just isn’t sure. I have him only 5 months. I am nervous riding him as I am always waiting for a spook but I have to just get through that. It’s me as usual not the horse. I am not nervous on the ground at all have been around horses all my life. My last horse I had for 14 yrs. and I feel like I’m starting all over again and I’m getting older !!!! :-( Thanks again M.

Maeve:

It worked Shawna, in one minute. What a clever horse, thnx

Shawna:

New horses can do that to us! It is like starting over on a lot of levels. Especially when you have been with one horse for so long. They are a familiar friend with whom you share a bond and understanding. The new guy is full of unknowns. It sounds like you are on the right track with him. Go slow and let him set the schedule for this exercise. You will know when he turns that corner and seems to look forward to time with you. Then I suggest going back to the target and moving onto other behaviors. At this point, I suspect his training will move along a bit quicker. Remember to be flexible and adjust to his pace. You are doing a great job!!

I am sure we will have more but that’s where we are in the training right now. Hopefully the story will be never ending. As Maeve helps her horse to overcome this issue she will move on to another task, continuing to grow as they move along in training and building their relationship.

Is Your Horse Unruly on the Longe Line?

This video was made a couple weeks ago. Then I addressed a question via Facebook and reposted it on my blog. So these two posts go nicely together to cover similar yet a little different longeing scenarios. It seems to me that the motivation is different for the two horses. This horse of Evelyn’s is choosing to do her own style of longeing, er, water skiing while Carrie’s horse (from the other post) seems to have a fear based reaction. The other post is entitled: Horse Who is Nervous / Afraid of Longeing and Whips. Have a look AND listen. Questions? Comments?

Horse Who is Nervous / Afraid of Longeing and Whips

November 6, 2011 by  
Filed under On Target Training, On The Ground

This question was posted on my Facebook page and I thought this will help some of you who have similar issues. Please let me know if you have questions or comments!

QUESTION: Carrie asks:

Hi, i’m hoping you can help as my daughter needs a bit of advice. My friend has bought a Welsh Sec D 4yr old mare, she was apparently broken though i think to fast to soon. Two wks ago she bucked my friends husband off, for apparently no reason. My Georgie, is starting from the beginning, by backing her again & doing things very slowly. Millie the mare doesn’t have a nasty bone in her body but she gets scared very easily which makes us wonder what was done to her in her short life. She was sold as a yearling at the Welsh sales by the breeder, a friends granddaughter bought her, but they are a bit heavy handed which makes me wonder just what they did to her. She will lunge on the left rein but is terrified on the right, also terrified of any whips, to the point i think she has been hit badly hit by one. What can you suggest to take her forward successfully. xx

ANSWER: Ask Shawna-On Target Training says:

Hi Carrie, I am so glad Millie is with you. She will make real strides and I have found the horses who have been through tough times often become the most devoted students when you shift to positive reinforcement. You are on the right track. Start her like she is learning it for the first time but this time slower and let her get her head around each step. Remember to never move to the next step until she is solid on the previous step. enjoy the journey with her. Lot’s of ground work will help to earn her trust.

If you haven’t already, I would suggest having your veterinarian check her out to be sure she isn’t having some physical discomfort before you proceed any further. This will only add to her unpleasant association with working and people if she does have some pain. I always prefer to rule this out first.

She sounds like the type of her horse who may stand quietly on the outside while inside she may be quite worried and even fearful. Watch for any signs of relaxation. Her eye, nostrils and ears to soften. Look for her head to lower a bit and neck muscles to relax. Click and reinforce (C/R) her for this and she will start to offer it more often. This behavior will serve itself since she will be relieved to be able to relax. You can click and reinforce this anytime you see her offer this behavior. Always keep an eye out for signs of relaxation. I can’t imagine how horrible it must feel to not understand what is going on around you and yet fear the repercussions of your not knowing. A clear training program shouldn’t be scary but encouraging. You will gain her trust.

I think the whip should serve as an extension of our hands and shouldn’t be someting used to instill fear. Teaching her to touch the whip may help her to acclimate to it a bit too. You can do this like teaching her to target. It may also help to have her follow the whip. Sometimes having the whip retreat helps her to feel that she is pursuing it and it isn’t pursuing her. This often changes the mind set and builds boldness. You don’t want to over train the targeting on the whip. We just want her to learn it has several purposes and they are all safe. You got off to a good start and I suggest follow through with that desensitization training you have started with the whip touching her all over.

As far as longeing goes, I suggest you start with her on a lead rope. I suggest not using longeing equipment at first. The equipment may trigger the fear she has with longeing to the right so let’s not go there yet. Ask her to go the good way (to her left) at a walk and reinforce her for responding correctly. I would suggest using your hand and raise it slow and calm toward her barrel (where the leg will eventually be asking her to move forward) I would suggest using an auditory cue like a cluck as well. This may help to communicate what you are asking. You may also use a target for the early stages and ask her to follow the target (with her nose) as well as moving off of your hand and cluck. This may help her to focus more on the target then the scary aspects of longeing. I say your hand but I mean Georgie’s hand! :) I know she is good on this side but it will help her learn this new fun training is in effect and build up a new better association with this behavior. Next, I would start just leading her from the other side reinforce her for walking nicely. Next step back a little and slowly, calmly and confidently raise your hand slightly toward her barrel(cluck) and ask her to walk on just a little. It is like a micro longeing session. As soon as she walks forward and relaxes a little bit C/R. Feed her handsomely for this. You are going to be rebuilding a new reinforcement history with this right side. You will rebalance the scales so instead of fear she knows what to do and she looks forward to it since there may be something in it for her that she values. I would keep these sessions short and sweet. Sometimes it even helps to ask her with a smile on your face. It sounds kind of weird but it can change our subtle body language. Believe me she is paying attention to the subtlest changes in her humans and smiling often times changes us from intense to more relaxed. Later we will re-introduce the whip and faster gaits but for now I would suggest working on getting the walk solid. I suggest pogressing like this through the next portions as well.

This is where I suggest you start. I wish I was there and could watch as you progress but I know you and Georgie are going to do great. Horse’s being individuals sometimes respond a little differently and need some adjustments in training. Please keep me posted. I am here to help every step of the way if you need it!

Ask Shawna: Horse with Major Mounting Fears

October 10, 2011 by  
Filed under Ask Shawna, Under Saddle

Here is a question sent in by Peggy, but I have heard from a couple other people with very similar issues so I thought it was a good time to address this potentially dangerous issue.

QUESTION: I have a spanish (?) mustang mare who is 7 years old who I rescued from the slaughter house last year. She definitely has had some past traumas. She has come so far in terms of trust and settling since I’ve had her but the one thing I really want to “fix” is her tendency to bolt or buck when mounting….she is quiet and relaxed up to that point when you swing your leg over (the point of no return!) I have worked extensively with her on the ground, desentisizing her even to a dummy that I throw over her back (stuffed jeans with boots attached). I have begun the target training with her and she is VERY food motivated so I’m hoping I can somehow use this to solve this problem. The question I have though is How? Thanks so much! you have already been a great help.

This is was an update as Peggy got a start on things: At this point I can stand in the stirrup with her for quite a while without any worries from her. I praise her and rub her all over and then when I get down I give her small little bits of carrot. This is how she learned to pick her feet up for trimming and now she is a pro at it…with just little bits of carrot!

ANSWER: First of all I want to say kudos to you for rescuing this mare and for taking the time to discover the horse that is under all of the trauma. I have found, over and over, that the horses who have been abused or have suffered under harsh training, respond VERY well to positive reinforcement. They usually end up being the most loyal and committed horses. They have found a safe harbor and they never want to let it go. The rehabilitated horse can be a real diamond in the rough.

Your mare seems to have a trauma of some sort related to the rider getting on her back. It is important to first rule out any physical cause. Be certain that there is not an injury or soreness in her back, that the saddle isn’t causing her any pain. These things can certainly cause pain and a drastic reaction. Often times the rider getting in the saddle can exaserbate the pain. The association is made with the mounting process. Even when the problem has been resolved the horse is now anticipating the pain. Horses make these associations all the time. This is part of the learning process.

In your horse’s case there is certainly some unpleasant association with mounting. Whether the origin is physical pain or emotional trauma does not really matter as we will address it the same way. We will rebuild a new, better association with the mounting process. You are on the right track with the dummy. I love that you put boots on it!! You are also on the right track with introducing the carrots. We are just going to tweek this a little bit. The best thing to do is to break it down to little steps and to create the mounting as closely as possible. It helps that you have recognized a specific action that seems to set her off. It makes it easier to pinpoint this particular issue. Sometimes it isn’t so clear and you need to break down all the little steps along the way. We want to establish a good reinforcement history with not only the leg swinging over but the actions that happen before and after as well. We don’t want her to just stand there and tolerate the mounting, although for a little bit she will be in this phase, we want her to look forward to mounting. By using the positive reinforcement, we have a great motivator to re-balance the scales and her association.

So here is what I recommend:

Start doing her target work at the mounting block. This gets her attention out of defensive mode and onto something that she has had success with and enjoys doing. This means she has a good association with target training. This will start to change her view of the mounting block. She may not be showing anxiety with being at the mounting block but that doesn’t matter. The stronger we get the association with the whole process the better. Next, do the dummy thing again, this time with positive reinforcement being a part of the equation. So click and reinforce each time the dummy swings that leg over. Here is a crucial factor. Renforce while the dummy is still on her not when it has been removed. You want the association when the pressure or weight is on her. If you reinforce when it is removed she may make the association that as soon as the weight is off it will get reinforced.

At ths point I would recommend, if possible get someone else to help you for 2 or 3 sessions. You choose who would be better mounting and who would be better on the ground. It is easy to direct from above if you feel you are the better choice for mounting. I would have the person on the ground asking her to target. Clicking and feeding correct responses. You want to see her attention on the target and not paying attention to the rider. The rider’s actions seemed to have caused her bucking and bolting in the first place so we want to help her focus on something besides the rider. Start with the weight in the stirrup. If she is quiet and solid bounce around a bit shifting weight without swinging a leg over. If she is good for this I would suggest feeding her well and leaving it here for the day. You have given her food reinforcement but also quit trying to mount which will be reinforcing to her as well.

Next day you might try leaning your body accross the saddle. It is more weight but isn’t the leg yet and it isn’t such a vulnerable position. Always keep safety in mind as you progress. Keep her focusing on target training. Feeding her well for her good choices. Never move to the next step until she is solid with the previous step. I think at this point she will be focused on the trainer with the target.

As you progress, look for her to be relaxed always reinforcing her for soft eyes, soft lips, low head carriage. Try to reinforce as ears and eyes are on the ground trainer vs. the rider. Since the issue stems from the riders’s activity we want the focus off of the rider at this point. Progress slowly. It is always better to go to slow then too fast.

This next part has to be your call as it is a feeling as opposed to something I can lay out in steps. When you feel she is ready to try the leg over, do it slow and low while the ground person is asking her to target. This is a behvioral tool with a long technical name but in a nutshell you are giving something to do that has a strong reinforcement history. She has a decision to make, touch the target or go off bucking. She can’t do both. At this point in time she is loving the target and will most likely stay completely focused on the target. When she lets you in the saddle have the ground person reinforce her a LOT. You want to build a strong association,i.e. “Rider in the saddle is GOOD!!” The first couple of times I would have the ground person reinforce. Even lead her around a bit, click and reinforce her, have her touch the target. When she has been good you will begin to shift the focus to the rider. Have her target as the rider gets on (this will help to set her up for success) and now the rider reinforces from the saddle. I ride with a waist/fanny pack and a clicker on a riding stick or in your hand. Lean forward and reinforce her. If that goes well the next time have the ground person there with the target but not asking her to target when the rider mounts. The rider will click and feed once in the saddle. Then ask her to walk off, click and reinforce her again for responding well.

Well there is a pretty detailed plan for you. Of course horse are individuals and you may choose to modify as you move along. I know you will have success. I wish I was there to see her attitude turn around, that is the best part!! It is such a great feeling. I can’t wait to hear how it all goes!

Ask Shawna: My Horse Won’t Drink Water at Shows!

Question from Stacy:

Hi Shawna, I can’t wait to get the training package! I am having trouble getting my horse to drink water at shows. She won’t drink til we get home. Can you help me encourage my horse to drink?

Answer from Shawna:

This is a new scenario for me but I know we can get her to learn to drink as a trained behavior. I have never had a horse who won’t drink any old water you put in front of him. So I have not experimented with these tactics myself. But I imagine you have heard of putting something in the water (like mint extract or electrolytes) while at home. It will be more familiar and a stronger association when she gets water that may taste and smell different than her usual water. That may help if you haven’t tried this. However, her problem may be related to nervousness and being in a new environment.

We will start at home and get it on a signal. Okay, the first thing to think about is if you know a time that she is likely to drink water. Maybe it is after eating or after being ridden or when she first comes in from the paddock. I have a couple things to try. The first one is called “capturing” and it can be done in conjunction with the other plan I will out-line. I suggest watching her at the times that you think she may drink. When she does, click and feed. It may help to be further away at first if she gets distracted by your presence. You can click as soon as she goes to her water. I am thinking she will stop and watch you. Step away but still watch. Just wait, she is still thirsty and will eventually go back click again, etc. This is how we teach the Sea Lions to holler. We just reinforce them and pretty soon they are doing it all the time (a little annoying at first) then we put it on a signal. Pretty soon she will be drinking water for your attention and reinforcement. Start getting closer and putting a signal in just before you think she is going to drink. She will associate that signal(maybe it is a point to the water and verbal “drink”, it can be whatever you would like)

The other approach I suggest is get a bucket to be her drinking bucket. At the times when she tends to be thirsty enter her stall with the water, set it on the ground and give her a point to the water, tap the water or even use a target to get her nose to the water. Click and reinforce. When she is consistent with touching look for any movement of her lips. It may mean you splash a bit take the water to her lips so she can kind of taste it or lick, reinforce any licking or moving lips. Keep along these lines and I imagine she will soon turn that lipping/licking into actual drinking. At first, I would interrupt it with a click. Then let it go a little bit, letting her drink longer and longer. Remember to click on the behavior you want to see more of, when she is drinking(or even flapping lips in the beginning) not when she has quit or moved away from the bucket. I also suggest you feed her alot for each of these approximations so it makes a bigger impression on her. When she is consistently responding correctly I suggest trying at different times of day so she learns to respond to your cue vs. her thirst. Next, I suggest moving just outside of the stall or paddock where ever she lives. Use the same bucket and the same cue. She may be a little slower again. Look for those baby steps we took to help her in the beginning to build up her confidence. When she is good there try someplace else. Pretty soon she should be drinking any place, any time around the barn. You can even have her do it just before feeding time. she drinks and she gets a jackpot of food. When you go to the show take the same bucket and take some of your water if you can for the first lessons. It will be the most familiar and will help to set her up for success. Set it on the ground and give her the cue. Go back to the baby steps if necessary. She’ll get it figured out. The good thing about using the positive reinforcement is that it also promotes relaxation within the horse and it may even help to settle her nerves at the show. Felling more settled will also allow her to respond to her natural thirst.

Well, I have never had to teach a horse to drink but I have taught a whale to urinate on command! I am confident we can get it figured out, though it may take a little tinkering here and there. Pay attention to her habits, what she seems to respond to and adapt the training to what seems to be working for her and your situation. Please keep me updated. I am here to help you along the way. I am excited to see this through to the end!

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On Target Training, Shawna Karrasch

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